RETURNS POLICY
If you are not completely satisfied with your item(s) then return them to us in their original condition within 21 days from the date of order.
Please use our returns portal HERE to create a Royal Mail returns label.
1. Repackage your item(s) making sure they’re in their original condition. Enclose the original invoice in your return parcel, so we can identify your return. If you’re unable to enclose the original order invoice, please insert a note with your full name, order number and name of the item(s) you’re returning. If a parcel is returned without paperwork enclosed, it is impossible for us to identify the sender and to therefore issue a refund for the return. Please make sure all parcels are sealed and secure before sending, as we can not be responsible for missing items if your parcel arrives opened. You will need to contact Royal Mail if this happens.
2. Visit our Returns Portal & enter your order number (this can be found on your order invoice or on your order confirmation email) You can select the item(s) you would like to return for a refund or gift card. We are offering a 5% bonus to customers who opt for a gift card, which can be used on our website.
3. Take your parcel to your local post office with the Royal Mail returns label or QR code generated within the portal and sent via email. Please keep hold of your return receipt until your refund/exchange has been issued. Please note for returns to the original payment method, we will deduct a fee of £3.95 from your refund to cover the cost of the Royal Mail returns label.
PLEASE NOTE RETURNS LABELS ARE ONLY VALID FOR 7 DAYS FROM THE DATE OF ISSUE.
Please check your junk folder for any email notifications and returns labels.
By accepting our terms and conditions within the returns portal, you have confirmed to receive your refund in the form which was selected (i.e. a gift card). Therefore we are unable to change the form of refund you selected (i.e. a gift card) to another/ the original payment method.
You must notify us of any faulty/incorrect/ missing items ASAP from the time of delivery.
If the item you have received is faulty or incorrect please contact our customer service team at returns@girlinmind.com. Please quote your order number, full name, item code and reason for contact. Also attach image proof of the fault or incorrect item.
Alternatively, you can proceed to use our returns portal HERE, making sure to mark the item(s)as faulty/ incorrect and uploading an image as proof.
If your item is deemed by us as faulty or incorrect, you will not have to pay for the cost of returning back to us.
No alterations are permitted to be made to the faulty item(s).
We do not offer an exchange service.
If you want a different size or garment you must reorder this separately on the website.
To avoid disappointment we advise reordering the new garment asap as stock can sell through very fast.
If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition. All items must be unworn and returned with the labels/ tags attached.
Please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked or tainted with make-up, fake tan, body lotions, perfumes or body odours. Any items that our quality check team deem as non-returnable will be held in our warehouse for a maximum of 3 weeks, in which the customer must arrange collection for the non-returnable item. If the 3 week mark is surpassed, unfortunately we will have to dispose of the item.
Girl In Mind are not responsible for any items returned to us originally purchased from other websites.
Our return policy states unwanted items must be returned within 21 days from the date of order. If you return your order within 21 days from the date of order you will receive a full refund.
Any orders returned after the 21st day will be issued with a gift card upon receipt of the return, of the same value of the item(s) returned to spend on the website.
If you are returning after 21 days from the date of order, follow the steps within the late returns portal HERE. Please note if you return your order later than 45 days you will not be viable for a refund or gift card.
All gift cards are non transferable and expire 6 months after issue. The 5% gift card bonus will not be offered to customers who return their order after the 21 day return period has ended.
If you return your order after 45 days from purchase, a gift card will not be given.
Please note gift cards are non transferable and expire 6 months after issue.
If you use our returns portal HERE to process your return £3.95 will be deducted from your refund to cover the cost of the Royal Mail returns label generated within the returns portal.
We ask you to only use the returns portal to return your orders, for the most efficient and cost effective service.
Once we receive your return it will be processed accordingly. You will be able to track your return to see when it was received at our warehouse. You will only be notified once your return has been processed.
Items returned for a refund issued to the original payment method or to a Gift card, will be processed within 10 working days of receiving your return parcel.
If you haven’t received your refund/ exchange email notification within the time periods stated above, please email us at: returns@girlinmind
Please note original delivery fees cover the cost of the service and can't be refunded. It is only the cost of the item(s) that can be refunded.
If you returned an item that hasn’t been refunded, please contact our customer service team at returns@girlinmind. You will need to provide proof of return postage, so we can track your parcel to our warehouse and check the weight of your parcel.
