How Do I Return An Item?
*UNFORTUNATELY £10 FINAL SALE REDUCTION IS NON RETURNABLE *
We hope you love your purchase but if you’ve changed your mind, no problem – all returns are easy . If you want to return your item/s, then make sure it's within 14 days of receiving and that...
- the items are unworn and unwashed
- the items all still have the Girl In Mind tags attached
- there are no make up stains
Step 1: Returns must be made within 14 days of receipt. To return your unwanted item(s), with collection paper which says your order number. Please make the item your are returning.
Step 1: Please download a copy of the returns form here – Download returns form (PDF). Please print out the form, complete it by hand and enclose in the parcel with your returned item/s.
Please complete one form for each order ID number. If you have many items that will not fit on one form, please print out further forms as required. If you are not able to print the form out for any reason, please enclose a copy of your original invoice, and write clearly on the invoice what you are returning, and the reason for return. If you are not able to enclose a return form or copy of your invoice, please write the details on a piece of paper. The details needed would be order number, name, the style references and sizes of garments being returned, and reason for return.
IF YOU HAVE NO ACCESS TO A PRINTER Please write your name and order number on a piece of paper stating why you are returning the item. Insert this note inside your parcel along with your returning items.
Step 2: Return your item(s) in the original packaging, with the tags still attached.
Step 3: Send your items back to the address provided on your invoice. Girl In Mind do not offer a free returns service so you will have to pay to return your items. All returns should be mailed to: Girl in Mind Returns, 88 Cannock street, Leicester, LE4 9HR
Oh, and don't forget to keep proof of postage and tracking number - we'll need this if there are issues with your return.
*Please note we do not cover the cost of carriage, unless the item is faulty or damaged. In some cases, if proof of return is not provided, we will not be able to process a refund.*
Any returns over 14 days cannot be accepted for a refund, exchange or credit note or anything else, unless discussed prior with customer services. If you are still unsure, please get in touch for more information.
All returns should be mailed to: Girl in Mind Returns, 88 Cannock street, Leicester, LE4 9HR