Delivery

*Please note that we will send your parcel according to your requirements but any method is not guaranteed to delivered but in 99% of cases, the item will arrive on time. 

Please allow little allowance in busy period like Black Friday Sales and Boxing Day Sales...

***PLEASE ENSURE THE CORRECT FULL SHIPPING ADDRESS IS INPUT WHEN ORDERING***

PLEASE NOTE OUR DELIVERY SYSTEM RELIES ON THE CUSTOMER INPUTTING THE CORRECT SHIPPING ADDRESS IN ORDER TO DELIVER IN THE SPECIFIED TIMESCALES. THIS INCLUDES INCORRECT POSTCODES, MISSING DOOR NUMBERS AND/OR STREET NAMES. ROYAL MAIL CANNOT DELIVER IN THE SPECIFIED TIMESCALES IF ANY OF THESE ARE INPUT INCORRECTLY/ARE MISSING. WE CAN NOT BE HELD RESPONSIBLE FOR ORDERS GOING MISSING WITHIN THE ROYAL MAIL SYSTEM DUE TO INCORRECT ADDRESSES GIVEN AS ROYAL MAIL WILL NOT REIMBURSE IF THE ADDRESS IS INCORRECT.

 

Standard Delivery is £2.95 are sent with 2ND Class tracked with Royal Mail

Take 2-3 working days from dispatch for mainland UK destinations tracked.
If no one is home to take delivery of your order Royal Mail will leave it with a neighbour and leave a card to inform you of this. You can also track it via the email/SMS you receive.

Next Working Day are sent with 1ST Class tracked with Royal Mail

Take 1-2 working days from dispatch for mainland UK destinations tracked.Royal mail deliver within 24 hours Monday To Friday. Any orders placed after 3pm on a Friday will be sent on the Monday after the weekend and will arrive on Tuesday. (GIM are closed weekends).

Any NEXT WORKING DAY DELIVERY orders made before 3pm will be sent the same day and will arrive the next working day. Orders placed AFTER 3pm will be sent the following working day.

Orders placed AFTER 3pm on a THURSDAY/BEFORE 3pm on a FRIDAY will be sent out ON THE FRIDAY arriving on the Saturday.

*Please note Royal Mail do not deliver on a Sunday.

*Please note that this method is not guaranteed but in 99% of cases, the item will arrive the next working day.

*Please note we can do not offer next working day delivery to Ireland and cannot offer this service.

Next Day DHL (Up Until 3PM) £5.99 

DHL deliver within 24 hours if the order is placed before 3pm.

Orders placed BEFORE 3pm on any other day will be sent out that day, arriving the next working day. Orders placed BEFORE 3pm on a Friday will arrive the next working day (normally Monday unless this falls on a bank holiday). Please note orders placed BEFORE 3pm on a Friday wil NOT arrive on a Saturday. For Saturday delivery please order using DPD Saturday delivery.

*Please note DHL do not deliver on a Saturday or Sunday.

*Please note that this method is not guaranteed but in 99% of cases, the item will arrive the next working day.

(This service is not guaranteed for certain postcodes listed below, please check before you order.)

(Next Day and Saturday delivery is not available to the following postcodes) - AB, BT, DD8, DD9, DD10, DD11, GY, HS, IM, IV, JE, KA27, KA28, KW, PA, PH, TR21, TR22, TR23, TR24, TR25, ZE.


*Please note DHL do not always deliver on a Bank holiday including any bank holiday Monday/Good Friday/Christmas Day/New Years Day etc. please take this into account when ordering and selecting next working day Delivery. If the next working day is a bank holiday your order will arrive the day after instead.

Saturday Delivery DPD (Up Until 3PM) £12.95 

Orders must be placed before 15:00 GMT Friday to quality for Saturday Delivery. 

Orders placed BEFORE 3pm on a Friday with Saturday delivery will be sent out that day arriving on Saturday.

*Please note DPD do not deliver on a Sunday.

*Please note that this method is not guaranteed but in 99% of cases, the item will arrive the next working day.

*Please note DPD do not always deliver on a Bank holiday, including any bank holiday Monday/Good Friday/Christmas Day/New Years Day etc. please take this into account when ordering and selecting next working day Delivery if the next working day is a bank holiday your order will arrive the day after instead.

*Please note we do not offer Saturday delivery to Ireland.

 

ORDERS FROM GIRL IN MIND OVER £50 QUALIFY FOR FREE UK DELIVERY 

We aim to dispatch between 24 hours but can be more during very busy periods (Christmas, Bank Holiday, Sale or promotional offers. Once dispatched delivery is 3-5 working days for mainland UK destinations tracked . If you are in a hurry for your order please select Next Working Day Delivery to avoid disappointment. If no one is home to take delivery of your order Royal Mail will leave it with a neighbour and leave a card to inform you of this. You can also track it via the email/SMS you receive.

Royal Mail Republic of Ireland £7.00

Ireland £7.00 tracked, takes up to 5 working days with Royal Mail. If no one is home to receive your order you will be left a “while you were out” card advising how to pick up your item/rearrange delivery. PLEASE NOTE OUR FREE SHIPPING OVER £50.00 ONLY APPLIES WITHIN THE UK.

Please note if Royal Mail tries to deliver your order and no one is home, they will take it back to your local sorting office and leave a ‘while you were out card’ to advise what you should do next. If you then arrange to have your item redelivered and left in a safe place please note we cannot be held responsible for your order then going missing once Royal mail has left your order in the desired safe place. This is left here at your own risk.

INTERNATIONAL/REST OF THE WORLD

Within Europe and other worldwide locations (eg. Australia, USA, Canada) we offer a flat cost shipping of £15.95 for a tracked service which takes 10/14 working days. If no one is home to receive your order you will be left a “while you were out” card advising how to pick up your item/rearrange delivery. PLEASE NOTE OUR FREE SHIPPING OVER £50.00 ONLY APPLIES TO CUSTOMERS WITHIN THE UK.

 

HOW WILL I KNOW MY ORDER HAS BEEN SHIPPED?

When your order has been shipped from Girl In Mind you will receive a confirmation e-mail directly to your inbox.

Our couriers may deliver between 9am and 5pm, and may require a signature on receipt. Your order Girl In Mind will be dispatched via the most suitable courier service, depending on size and weight of your parcel.

 

THERE IS AN ITEM MISSING FROM MY ORDER?

If you receive the wrong item or something is missing from your Girl In Mind order then please contact our at sales@girlinmind.com and we will email you with instructions on how to send back the incorrect item.

 

UNDELIVERED PARCELS

Should a parcel be returned to us undelivered, Girl In Mind will inform you of this and process a refund, deducting the shipping costs. You will then be notified to advise when the refund has processed.

For more info on our delivery policy please refer to our FAQ's

 

ICH COURIERS DO YOU USE?

We use a variety of different couriers depending on the delivery destination.

 

WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer.

Unfortunately, Girl In Mind has no control over these charges, customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur.

You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.

 

REFUSAL OF PARCELS

If you return a Girl In Mind parcel, please note you will be liable for the return costs and Customs charges if applicable. If it is free post then original post charges will be deducted from the cost of your order.

 

NON EU VAT

VAT is not included in our prices for customers outside of the EU

 

MY TRACKING SHOWS THAT MY ORDER HAS BEEN DELIVERED BUT I HAVE NOT RECEIVED MY ITEMS?

Please contact our Girl In Mind at sales@girlinmind.com with your full name, order number and the tracking number so we can deal with your query.

 

CAN YOU DELIVERY MY ORDER TO MY WORK ADDRESS

We can deliver to your home address or your place of employment. If you would like your delivery to reach you at work, please be sure someone will be there to take receipt of the goods.

 

WHAT IF AM NOT IN TO RECEIVE MY PARCEL

If you are not at home to take receipt of your order the parcel can be left in a safe place or left with a neighbour, however any instructions left for the driver are only requests and are not guaranteed.

 

WHAT IF MY PARCEL GETS LOST WILL I GET REIMBURST?

If you have not received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your Girl In Mind parcel.
Once we can confirm this, we can re-dispatch your order (stock willing).

 

WHAT TIME CAN I EXPECT MY DELIVERY?

Couriers do their utmost to deliver between 8:00 am – 18:00pm – however on occasion they can deliver outside these hours.

 

OTHER INFORMATION

Please note, we are unable to change your delivery address once an order has been placed.

We do not offer free delivery for international orders (unless stated otherwise in a promotion or voucher, specifically for international).

Unfortunately, at this time, we do not ship to the Channel Islands & BFPO addresses.

UK Bank holidays are not classified as delivery days; please allow an extra working day for deliveries over UK Bank Holidays detailed below:

  • 19th April 2019 - Good Friday
  • 22nd April 2019 - Easter Monday
  • 6th May 2019 - Early May Bank Holiday
  • 27th May 2019 - Spring Bank Holiday
  • 26th August 2019 - Summer Bank Holiday
  • 25 December 2019 - Christmas Day
  • 26 December 2019 - Boxing Day