- UK STANDARD DELIVERY : ROYAL MAIL 48 : £2.95
- NEXT WORKING DAY ROYAL MAIL 24 MON TO FRI UPTO 3 PM: £3.95
- NEXT DAY DHL MONDAY TO THURSDAY UPTO 3P.M :£8.00
- IRELAND DELIVERY (0-2 KG) :£8.00
- INTERNATIONAL DELIVERY PER (0-2 KG) £15.95
- *Please note due to current circumstances, we cannot guarantee the times on international or Ireland deliveries. We will send your item out with in the correct time frame but couriers can't currently guarantee times due to current circumstances*.
- SATURDAY DELIVERY - unfortunately we no longer offer specific Saturday delivery, however if you order next day delivery on Friday before 3pm Royal Mail aim to get this delivered on the Saturday (please note this is not 100% guaranteed)
***PLEASE ENSURE THE CORRECT FULL SHIPPING ADDRESS IS INPUT WHEN ORDERING***
PLEASE NOTE OUR DELIVERY SYSTEM RELIES ON THE CUSTOMER INPUTTING THE CORRECT SHIPPING ADDRESS IN ORDER TO DELIVER IN THE SPECIFIED TIMESCALES. THIS INCLUDES INCORRECT POSTCODES, MISSING DOOR NUMBERS AND/OR STREET NAMES. ROYAL MAIL CANNOT DELIVER IN THE SPECIFIED TIMESCALES IF ANY OF THESE ARE INPUT INCORRECTLY/ARE MISSING. WE CAN NOT BE HELD RESPONSIBLE FOR ORDERS GOING MISSING WITHIN THE ROYAL MAIL SYSTEM DUE TO INCORRECT ADDRESSES GIVEN AS ROYAL MAIL WILL NOT REIMBURSE IF THE ADDRESS IS INCORRECT.
* PLEASE NOTE * Delivery times are estimation provided by courier, they are not able to 100% guarantee these delivery times, especially due to current circumstances.
UK STANDARD DELIVERY : ROYAL MAIL 48 : £2.95
Order should be shipped by next working day. Take 2-3 working days from dispatch for mainland UK destinations tracked.
If no one is home to take delivery of your order Royal Mail will leave it with a neighbour and leave a card to inform you of this. You can also track it via the email/SMS you receive.
NEXT WORKING DAY ROYAL MAIL 24 MON TO FRI UP TO 3 PM: £3.95
Take 1-2 working days from dispatch for mainland UK destinations tracked.Royal mail deliver within 24 hours Monday To Friday. Any orders placed after 3pm on a Friday will be sent on the Monday after the weekend and will arrive on Tuesday. (GIM are closed weekends).
Any NEXT WORKING DAY DELIVERY orders made before 3pm will be sent the same day and will arrive the next working day. Orders placed AFTER 3pm will be sent the following working day.
Orders placed AFTER 3pm on a THURSDAY/BEFORE 3pm on a FRIDAY will be sent out ON THE FRIDAY arriving on the Saturday.
*The bank holidays stated below are excluded, Girl In Mind are closed on bank holidays and weekends.
*Please note Royal Mail do not deliver on a Sunday.
*Please note that this method is not guaranteed but in 99% of cases, the item will arrive the next working day.
*Please note we can do not offer next working day delivery to Ireland and cannot offer this service.
NEXT DAY DHL MONDAY TO THURSDAY UP TO 3P.M :£8.00
DHL deliver within 24 hours if the order is placed before 3pm.
Orders placed BEFORE 3pm on any other day will be sent out that day, arriving the next working day. Orders placed BEFORE 3pm on a Friday will arrive the next working day (normally Monday unless this falls on a bank holiday). Please note orders placed BEFORE 3pm on a Friday will NOT arrive on a Saturday. For Saturday delivery please order using DPD Saturday delivery.
*Please note DHL do not deliver on a Saturday or Sunday.
*This method is not guaranteed but in 99% of cases, the item will arrive the next working day.
*Bank holidays stated below are excluded
(This service is not guaranteed for certain postcodes listed below, please check before you order.)
(Next Day and Saturday delivery is not available to the following postcodes) - AB, BT, DD8, DD9, DD10, DD11, GY, HS, IM, IV, JE, KA27, KA28, KW, PA, PH, TR21, TR22, TR23, TR24, TR25, ZE.
*Please note DHL do not always deliver on a Bank holiday including any bank holiday Monday/Good Friday/Christmas Day/New Years Day etc. please take this into account when ordering and selecting next working day Delivery. If the next working day is a bank holiday your order will arrive the day after instead.
ORDERS FROM GIRL IN MIND OVER £50 (Excluding Sale Items) QUALIFY FOR FREE UK DELIVERY
We aim to dispatch between 24 hours but can be more during very busy periods (Christmas, Bank Holiday, Sale or promotional offers. Once dispatched delivery is 3-5 working days for mainland UK destinations tracked . If you are in a hurry for your order please select Next Working Day Delivery to avoid disappointment. If no one is home to take delivery of your order Royal Mail will leave it with a neighbour and leave a card to inform you of this. You can also track it via the email/SMS you receive.
IRELAND DELIVERY (0-2 KG) :£8.00
* time frame is no longer guaranteed, this is due to the delays with couriers. We will send your item out in the correct time frame, but due to current circumstances there has been many delays *
Ireland £7.00 tracked, can take up to 10 working days with Royal Mail. If no one is home to receive your order you will be left a “while you were out” card advising how to pick up your item/rearrange delivery. PLEASE NOTE OUR FREE SHIPPING OVER £50.00 ONLY APPLIES WITHIN THE UK.
Please note if Royal Mail tries to deliver your order and no one is home, they will take it back to your local sorting office and leave a ‘while you were out card’ to advise what you should do next. If you then arrange to have your item redelivered and left in a safe place please note we cannot be held responsible for your order then going missing once Royal mail has left your order in the desired safe place. This is left here at your own risk. Please note if parcel is more than 2 kg we have to ask for more shipping cost .
INTERNATIONAL/REST OF THE WORLD DELIVERY PER (0-2 KG) £15.95
Within Europe and other worldwide locations (eg. Australia, USA, Canada) we offer a flat cost shipping of £15.95 for a tracked service which takes 10/14 working days. If no one is home to receive your order you will be left a “while you were out” card advising how to pick up your item/rearrange delivery. PLEASE NOTE OUR FREE SHIPPING OVER £50.00 ONLY APPLIES TO CUSTOMERS WITHIN THE UK. Please note if the parcel is more than 2 kg we have to ask for more shipping cost .
HOW WILL I KNOW MY ORDER HAS BEEN SHIPPED?
When your order has been shipped from Girl In Mind you will receive a confirmation e-mail directly to your inbox.
Our couriers may deliver between 9am and 5pm, and may require a signature on receipt. Your order Girl In Mind will be dispatched via the most suitable courier service, depending on size and weight of your parcel.
Should a parcel be returned to us undelivered, Girl In Mind will inform you of this and process a refund, deducting the shipping costs. You will then be notified to advise when the refund has processed.
For more info on our delivery policy please refer to our FAQ's
REFUSAL OF PARCELS
If you return a Girl In Mind parcel, please note you will be liable for the return costs and Customs charges if applicable. If it is free post then original post charges will be deducted from the cost of your order.
NON EU VAT
VAT is not included in our prices for customers outside of the EU
MY TRACKING SHOWS THAT MY ORDER HAS BEEN DELIVERED BUT I HAVE NOT RECEIVED MY ITEMS?
Please contact our Girl In Mind at firstname.lastname@example.org with your full name, order number and the tracking number so we can deal with your query.
WHAT IF AM NOT IN TO RECEIVE MY PARCEL
If you are not at home to take receipt of your order the parcel can be left in a safe place or left with a neighbour, however any instructions left for the driver are only requests and are not guaranteed.
WHAT IF MY PARCEL GETS LOST WILL I GET REIMBURST?
If you have not received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your Girl In Mind parcel.
Once we can confirm this, we can re-dispatch your order (stock willing).
*PLEASE NOTE THAT IF YOUR ORDER IS LOST IN TRANSIT WE CAN ONLY REFUND UP TO £ 100 . WE CAN ONLY CLAIM UPTO £100 SO THAT'S WHY WE CAN NOT REFUND MORE !! PLEASE ORDER LESS THEN £100 WORTH.
WHAT TIME CAN I EXPECT MY DELIVERY?
Couriers do their utmost to deliver between 8:00 am – 18:00pm – however on occasion they can deliver outside these hours.
Girl In Mind are closed on weekends and bank holidays, please bare this in mind when ordering NDD on these dates.
Please note, we are unable to change your delivery address once an order has been placed.
We do not offer free delivery for international orders (unless stated otherwise in a promotion or voucher, specifically for international).
Unfortunately, at this time, we do not ship to the Channel Islands & BFPO addresses.
UK Bank holidays are not classified as delivery days; please allow an extra working day for deliveries over UK Bank Holidays detailed below:
- Mon, 3 Jan 2022 - New Year's Day
- Fri, 15 Apr 2022 - Good Friday
- Mon, 18 Apr 2022 - Easter Monday
- Mon, 2 May 2022 - Early May Bank Holiday
- Thu, 2 Jun 2022 - Spring Bank Holiday
- Fri, 3 Jun 2022 - Platinum Jubilee bank holiday
- Mon, 29 Aug 2022 - Summer Bank Holiday
- Mon, 26 Dec 2022 - Boxing Day
- Tue, 27 Dec 2022 - Christmas Day